Overview
At Ride Thru Japan, all merchandise is produced using print-on-demand fulfillment through our production partner Printful. Each item is made specifically for your order once it is placed.
Because products are made to order, we generally do not accept returns or exchanges for reasons such as incorrect size, ordering the wrong item, or change of mind.
However, if your item arrives damaged, defective, or incorrect, we will gladly arrange a replacement or refund.
Eligibility for Refunds or Replacements
You may request a replacement or refund if:
• The item arrives damaged
• The product is defective
• The wrong item was sent
• The print quality is incorrect
Requests must be made within 30 days of delivery.
To process your request, we may ask for:
• Your order number
• Photos of the damaged or incorrect item
• A brief description of the issue
Non-Returnable Items
Because our products are made to order, the following situations are not eligible for return or refund:
• Incorrect size ordered
• Change of mind after purchase
• Incorrect shipping address provided by the customer
• Normal wear and tear after use
Please review sizing charts and product details carefully before placing your order.
Refunds
If your refund request is approved, a refund will be issued to your original payment method.
Refunds typically take 5–10 business days to appear in your account depending on your payment provider or bank.
You will receive an email confirmation once the refund has been processed.
Replacements
If a replacement is approved, a new item will be produced and shipped at no additional cost.
Production and delivery times may vary depending on the product and shipping destination.
Lost Packages
If your order appears lost in transit, please contact us within 30 days of the estimated delivery date.
We will investigate the shipment and arrange a replacement if necessary.
Incorrect Address
If an order is returned due to an incorrect shipping address provided at checkout, the customer may be responsible for reshipping costs.
Please verify your shipping details before completing your order.
Returns
Because products are made to order through Printful, physical returns are usually not required unless specifically requested.
If a return is required, we will provide instructions after reviewing your request.
Please do not send items back without contacting us first.
Contact
If you have any questions regarding refunds or returns, please contact us at:
Email: support@ridethrujapan.com
Website: https://ridethrujapan.com
Fulfillment
Products sold on this website are produced and fulfilled by our print-on-demand partner Printful. Items are created individually for each order.